Frequently Asked Questions

General Information

  • Upon your arrival, you will need to complete our customer check-in form if you haven't already done so online.

  • Please note that we do not have seed stock and cannot facilitate on-the-spot device exchanges. If a device is eligible for exchange, either another device will be ordered or the device shipped to the Depot for the exchange.

Diagnostic Fees

  • For computers that are out of warranty, the diagnostic fee is $50.

  • The diagnostic fee for out-of-warranty iPads, iPhones, Apple Watches, and AirPods is $10.

Repair Times

  • Typically, parts are ordered with priority overnight shipping (except batteries which take up to a week) However, delivery times may vary. Please be aware that orders placed after 3:00 PM will not arrive until after the next day.

  • The average repair time for an iPhone ranges from 2 to 4 hours. Please note that appointment availability is limited, as our technician is often busy with other repairs that also require considerable time and attention.

Parts and Repairs

  • We do not stock parts for iPhones, AirPods, and most Mac computers. Parts can only be ordered after you have brought in your device inspection and diagnostics.

  • If you have an out-of-warranty iPhone or computer and wish to take the device with you before repair, payment for the part must be made upfront.

  • For out-of-warranty AirPods, replacing any component costs $99.99 + tax, and you will need to leave the entire set with us for the replacement.

  • iPads Apple Watches, and Beats are not repairable in-store, they must be sent to the Apple Depot for replacement. If out-of-warranty (unless it is a battery or software issue) it’s typically the cost of a brand-new one.