POSITION: APPLE SERVICE TECHNICIAN
Looking for an interesting Mac job with a lot of variety? Mobile Macsters would like to invite you to apply for this position!
Mobile Macsters is an Apple Authorized Service Provider, a leader in their field. Over time Mobile Macsters has demonstrated exceptional, consistent, and comprehensive knowledge of Apple technology, offers its entire line of hardware and software, offers complete service and support for branded products. Mobile Macsters is known for our high level of professional service, we’re currently recruiting Consultant with solid skills and an upbeat personality to join our team. This is a special opportunity for the right candidate with no shortage of interesting work in a variety of environments.
You’re comfortable working with people and enjoy problem-solving. You dress neatly and are presentable. You’re good at reading people’s facial expressions and know when to back off and when to charge forward with a solution. Our customers love dealing with you. You’re organized, can make logical notes about the work you’ve done and plan for future work. You used both Macs and PCs but Macs are what really excite you. This is a full-time position with benefits and great growth opportunity. Compensation includes benefits package. Some travel required (Tulsa and surrounding area’s, Oklahoma City and surrounding area’s).
PREFERRED SKILLS TO INCLUDE:
•Customer service skills is key
• Hardware repair skills
• Mac OS X experience
• Working knowledge of Apple GSX warranty system
•Workstation installation and maintenance
•Application installation and OS updates
•Knowledge of Ethernet and wireless networks and basic networking (switch, router, wireless)
•Responsive and detail-oriented
•Desire to work within a team, and the ability to work independently
•Previous experience in the field, or education (computer science major) or A+ equivalent or Mac OS X certification
•Excellent technology problem solving skills and a can-do attitude
•Must have their own transportation and be willing to some work irregular hours including nights and weekends
•Must be able to self-manage with minimal supervision and low re-work
•Knowledge of graphic arts, multimedia and fonts including Adobe Photoshop, Bridge, Illustrator, InDesign
•Knowledge Microsoft Outlook in and Exchange environment
•Knowledge Microsoft Office 2008, 2011, 2016, and including Office 365 for Mac
•Backup Software knowledge (CrashPlan, Time Machine)
•Apple certifications a plus (ACMT)
•Daily working experience with Apple GSX warranty system.
•Knowledge of iOS software and hardware
•Entry-level mobile device management application such as Profile Manager, Meraki or Jamf
•Experience with Exchange ActiveSync and iOS Devices
PRIMARY JOB RESPONSIBILITIES:
•Troubleshoot and handle repair of warranty and non-warranty hardware both Mac and Mobile devices
•Resolve software and hardware support issues on Macs running 10.4.x-10.13.x
•Support software such as Microsoft Office, Adobe Creative Cloud for Mac OS X, etc.
•Remote support for clients
•Perform preventative maintenance on equipment
•Make hardware and software recommendations
Mobile Macsters is an equal opportunity employer.
Please do not mail or fax your resume.
Please submit and email using the below form and a Mobile Macsters repersenative will contact you.